Q: Can I upgrade my light? 
A: We service and maintain lights but cannot upgrade individual components to improve performance.  Due to the way the components interact, changing one component would mean all other components need altering in most cases. We are able to upgrade the back cap and circuit board on the 2015/16 Maxx-D and Six Pack from the capacitive switch to the newer stainless steel button, please get in touch with our service department (service@use.group) for further details on this.

Q: What are the lenses constructed from?
A: The lenses are essentially made from a tough crystal clear plastic.  The lenses we are using have been designed to utilise 'total internal reflection' which is far more efficient than reflectors.  The actual material used is know generally as optical plastic, although the specific material that our lens manufacturer uses is a trade secret and produced to the highest tolerances.

Q: What batteries do Exposure Lights use?
A: All Exposure Lights use market leading, Panasonic and Sanyo Lithium-ion batteries.  These batteries are very versatile and user friendly, as well as being extremely light and compact.  The batteries do not have a memory like NiMH which allows the battery to withstand "abusive charging" and are more stable and energy dense the LiPo batteries.

Q: What do I do if I have an issue with my light?
A: Check our Video Tutorials and Quick Start Guides for more information, if you cannot find an answer please contact our service centre here service@use.group for more advice.

Q: What are the terms and conditions for delivery?
Terms and Conditions

Q: What is the warranty
A: All Exposure Lights products have a two year warranty against manufacturing defects, LEDs carry a lifetime warranty.  We fully support with servicing of lights after the two years so you can be confident that you have a light that will last for years.  Please keep proof of purchase for validating a warranty if needed. If you have any questions or concerns regarding warranty or repairs then please contact our service team at service@use.group.

Q: Can I over charge my battery 
A: No, the circuitry in the light and charger prevents this from happening.

Q: How should I take care of the battery
A: The battery is best left charged if not in use. This will prolong the life of the battery and will ensure that you can use it at a moment’s notice. You should not store the light for long periods of time with little or no battery. You can charge the battery at any point in the discharge process and it will not harm the unit. You do not need to run the battery down before charging.

Q: I would like to know more about the technologies used
A: Visit our technology section to read full descriptions on all Exposure Lights technologies.

Q: If I order a part from the website how long will it take to be delivered
A: Orders are processed on a daily basis, so as long as the product is in stock your order will be shipped the same day.  We use Royal Mail 24/48hr for orders under £100 in the UK, for international orders it can take anywhere up to 7 days to receive your package.  For orders over £100 we use UPS with next day signed-for.  For any issues with deliveries or wrong products received please contact info@use.group 

Q:What should I do if my light is not lasting as long as expected
A: To ensure maximum charge is achieved we recommend the lights are left on charge for a while after 100% is displayed (you cannot damage or overcharge the battery). Please make sure the light is fully charged and then reselect the desired program before use to see if this rectifies the issue. If this does not help then please contact our service team on service@use.group and we can best advise how to proceed.

Q: Why do I only have 2 modes on my light?
A: If the unit has Optimised Mode Selector (OMS) then it may be that it is set to a program with only 2 modes. Please see the quick start video for further information on this.

Q: My capacitive switch seems unresponsive, am I doing anything wrong?
A: The best way to use the capacitive switch is by using the pad of your thumb or finger (with or without gloves) to press against the top of the back cap.

Q: How do I know if there is a problem with my charger?
A: If the charger has developed a fault then when it is plugged in to the mains and not attached to the light, the LED on the charger may pulse or flicker or show no light at all.

Q: My light appears to be losing charge when not in use, what can I do?
A: We have found that unplugging (or turning off) the charger before removing the charger jack from the light can cause a circuitry component to pull current when unplugged resulting in a slow drain of charge. Unplugging the charger jack from the light before turning off or unplugging the charger from the mains should stop this happening.

Q: Can I use any Exposure charger to charge my light?
A: The lights are supplied with the charger most suited however most of the chargers can be used to charge most of the lights. The new 5A rapid chargers (supplied with Six Packs and Maxx-Ds) should only be used to charge the supplied lights. If these chargers are used on the older lights then it may result in the light not charging or turning itself on when on charge.

Q: Why do 2 of the LED’s on my Exposure Revo appear not to work?
A: When using the Revo the horizontal LED’s will alight after a short while riding and the vertical LEDs will come on soon after. As soon as you stop riding the vertical LEDs will go off and the horizontal LEDs will stay on in stand light mode until the power is drained from the internal capacitors.

Q:I have an Exposure Boost Cable but it does not appear to be charging any devices?

  1. Please try the following sequence in this order:
  2. Plug in the boost cable to the device (i.e Garmin/Phone)
  3. Activate the smart port on the light (with the light off, press and hold button and release when the light starts rapidly flashing)
  4. Plug the boost cable into the light. This should begin charging, you can then turn the light on and it should continue to charge until the light is turned off.
  5. Q: Why don’t the LED’s on my black rechargeable battery charger box work
    A: If the black charging box takes a 4.2V input (see back of unit) it must be powered by the 4.2V mains charger supplied. The LED’s on the box are inactive and the charge status is indicated by the LED on the mains charger. These chargers have been updated with new 5V input chargers which have active LEDs on the box and are powered via USB cable. If your charger states the input as 4.2V then you must not charge with the USB cable.

    Q: My new rechargeable batteries do not work and are a tight fit in my light/charger.
    A: Please ensure that all the cellophane has been removed.

     

    If you cannot find your answer above or you are unsure about anything with any of our products then please do not hesitate to contact us on +44 (0)1798 839300 or drop us an email.