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PRODUCT SUPPORT

Frequently Asked Questions

Can i upgrade my light

We service and maintain lights but cannot upgrade individual components to improve performance.  Due to the way the components interactchanging one component would mean all other components need altering.

What are the lenses constructed from

The lenses are essentially made from a tough crystal clear plastic.  The lenses we are using have been designed to utilise 'total internal reflection' which is form more efficient than reflectors.  The actual material used is know generally as optical plastic, although the specific material that our lens manufacturer uses is a trade secret and produced to the highest tolerances.

What batteries do Exposure Lights use

All Exposure Lights use market leading, Panasonic and Sanyo Lithium-ion batteries.  These batteries are very versatile and user friendly, as well as being extremely light and compact.  The batteries do not have a memory like NiMH which allows the battery to withstand "abusive charging" and are more stable and energy dense the LiPo batteries.

What do I do if I have an issue with my light

Check our Video Tutorials and Quick Start Guides for more information, if you cannot find an answer please contact our service centre here service@use.group for more advice.[/accordion][accordion title="What are the terms and conditions for deliveryTerms and Conditions

What is the warranty

All Exposure Lights products have a two year warranty of manufacturing defect, LEDs carry a lifetime warranty.  We fully support with servicing of lights after the two years so you can be confident that you have a light that will last for years.  Please keep proof of purchase for validating a warranty if needed.

Can I over charge my battery

No the circuitry in the light and charger prevents this from happening.

How should I take care of the battery

The battery is best left charged if not in use. This will prolong the life of the battery and will ensure that you can use it at a moment’s notice. You can charge the battery at any point in the discharge process and it will not harm the unit. You do not need to run the battery down before.

I would like to know more about the technologies used

Visit our technology section to read full descriptions on all Exposure Lights technologies.

If I order a part from the website how long will it take to be delivered

Orders are processed on a daily basis, so as long as the product is in stock your order will be shipped the same day.  We use Royal Mail 24/48hr for orders under £100 in the UK, for international orders it can take anywhere up to 7 days to recieve your package.  For orders over £100 we use UPS with next day signed-for.  For any issues with deliveries or wrong products recieved please contact sales-orders@use.group


PLEASE DO NOT SEND ANY PRODUCTS BACK TO US WITHOUT CONTACTING OUR SERVICE TEAM FIRST TO DISCUSS YOUR ISSUE AND FOR A VALID RETURNS NUMBER.

If you have a servicing or technical question you can contact us using the information below.  If you return your light for repair no work will be carried out until you have been contacted with the cost for the repair.  If you are outside of the UK it would be quicker in the first instance to contact the local distributor.

+44 (0)1798 839300
service@use.group