We've tested and perfected our watertight engineering and we want you to be completely satisfied and confident with the R.A.W. Pro. To ensure your confidence the watertight seals have a 10 year warranty, subject to bi-annual servicing.
For the lifetime of the product a free service is included every 2 years from the date of purchase. The service will include replacement of all mechanical seals all we ask is you to cover the cost of shipping.
In the unlikely event of water ingress due to mechanical failure of the seals please return the item to our Customer Service team.
Our dedicated Customer Service team will arrange for the item to be fixed where possible or replaced. If the item is no longer available we will offer a 40% discounted upgrade.
The warranty excludes damage that may have been caused by misuse, unusual wear and tear, accident or user error which is at the discretion of our Service team.
The warranty excludes all electronic parts and batteries.
The 10 year warranty is only valid if the product is registered within 60 days of purchase and service is recorded on a biennial basis.
In all cases proof of purchase will be required.